AI works alongside your team, on your own company's data
Not a generic chatbot: the AI in 1ERP reads orders, customers, inventory, processes and internal documents — to answer customers, remind tasks and report to the director.
- 3 best-selling items out of stock since Tuesday
- 2 sales staff on leave at the same time
An AI assistant that understands your own company's data
The AI in 1ERP learns from orders, customers, workflows and internal documents — to answer customers, send reminders and prepare reports for you.
24/7 customer care
A chatbot that replies on Zalo, Facebook and your website from your own knowledge base; creates leads automatically and hands over tickets when a human is needed.
Internal knowledge base
Load in processes, policies and price lists; when new employees ask, they get answers that follow company documents.
Product image recognition
Customer sends a photo, AI suggests the right product in stock — shortening consultation time and closing orders faster.
Executive assistant
Ask in plain words: “Which branch had falling revenue this week, and why?” — AI answers from real data with charts.
Proactive alerts
Anomaly detection: rising receivables, low stock, frequent late arrivals — alerts before they become problems.
Automatic document reading
Snap invoices, receipts and contracts — AI reads them and pre-fills the vouchers so accountants only need to review.
Each department asks in its own way, and the AI answers from the same data
Sample questions by role. The data assistant is currently open for early trial to 1ERP customers.
How does this month's profit compare with the same period?
Which customers are over 30 days overdue?
Which leads haven't been contacted in over 2 days?
Suggest add-on products for this customer.
List payment vouchers without invoices.
Reconcile today's SePay transactions.
Which items are about to run out in the next 7 days?
Which orders were delivered late yesterday?
Who was late more than 3 times this month?
What is the company's annual leave policy?
How does the return and exchange process work?
Where do I create a request to purchase supplies?
AI proposes, people decide
- Data connectionsOrders, inventory, customers, income and expenses, and HR are already in 1ERP — no need to re-enter them.
- Add knowledgeYour business's own processes, policies, price lists and FAQs.
- AI answers & suggestionsReply to customers, summarize figures, suggest next actions, create draft documents.
- Approver in chargeEvery data-changing action goes through a confirmation step and is logged.
AI only sees what the user is allowed to see
The AI follows the exact permissions in 1ERP: warehouse staff can't ask about payroll, and one branch can't see another branch's figures.
- By user permissions — the same question, each role gets an answer within its own scope
- Choose AI provider — administrators configure and test the connection right in the system
- Dedicated server option for businesses that need data to stay within internal infrastructure
- AI usage log — statistics on who asks what and when, to control cost and quality
- Fix incorrect answers — the team edits content, and the AI answers better next time
Before enabling AI for your business
Can small businesses of 5–10 people use it?
Yes. The customer care chatbot and knowledge base can be turned on right away on the SaaS plan; start with one channel (Zalo or website) and expand.
Do I need an IT team to install it?
No. The Huy Hoàng deployment team configures it with you: connecting chat channels, loading documents, and testing answers before turning it on for customers.
What if the AI answers wrongly?
Review the conversation, edit answers and add knowledge. Situations the AI is unsure about will be passed to the responsible staff.
How is AI cost calculated?
Depends on provider and usage. The system has AI usage statistics for you to monitor; our consulting team will quote based on actual needs.