Services & warranty
From receiving the device to returning it to the customer: service tickets with clear statuses, technicians update in the app, and warranty lookup by serial number.
Why businesses choose this module
Is your business facing these problems?
- Paper warranty cards: once customers lose them, they can no longer look up warranty
- Technicians don't know a machine's repair history
- Customers keep calling to ask about progress
- Parts issued out are not recorded
What's in the module
On the admin web and the 1ERP app, sharing one set of data.
Service ticket
- Add, edit, delete vouchers
- Custom service status settings
- Assign technician
- Service fee
Warranty
- Activate warranty
- Edit / deactivate
- Look up by serial number
- Warranty period by product
Tracking
- Technician performance
- Overdue tickets to handle
- Service report
- Repair history by machine
Sample workflow
- IntakeCreate slips, look up warranty by serial number.
- AssignAssign to a technician, set a return date.
- RepairUpdate status, issue components.
- Notify customerSend a notification when done.
- Device return & fee collectionCharge a fee or log free warranty.
Who can do what
Each action is its own permission, toggled per group in Settings › Permission groups.
Front desk
- Add service ticket
- Add warranty activation
Technician
- Edit assigned tickets, update status
Management
- Delete voucher
- Service status settings
- Deactivate warranty
Working in the 1ERP app
- Technician receives the ticket and updates its status
- Photograph the device's condition
- Look up warranty by scanning code
Connect other modules
- CRM & customer care — customers, history
- Warehouse & shipping — components
- Finance & accounting — service fee collection
- Products & e-commerce — warranty period per product
Related channels & services
Zalo ZNS / SMS
Notify the customer when the machine is repaired.
Look up on the website
Customers enter the serial number themselves to check warranty expiry.
Printers
Print device receipt slips and warranty labels.
Frequently asked questions
Is the service status fixed?
No — managers set it up according to the store's process.
Can customers look up their own warranty?
Yes, via the lookup page on the website.
Which industries is it suited to?
Appliances, phones, computers, technical equipment, home maintenance.
Is this module included in every SaaS plan?
Yes. Every SaaS plan includes all modules — they differ in number of users, storage and server resources. Our consulting team helps you enable priority modules along a roadmap. See price list and implementation roadmap.