Terms of use

Applies to: website shophoa.huyhoangsoftware.com, websites, online stores and admin portals operating on the Huy Hoàng Software platform, and the mobile app 1ERP (Android, iOS) — collectively referred to as the «Services».

Service provider: CÔNG TY TNHH ĐẦU TƯ VÀ CHUYỂN ĐỔI SỐ HUY HOÀNG (Huy Hoàng Software) — Address: 63/1 Trần Huy Liệu, Thôn 4 — Email: services@huyhoangsoftware.com — Hotline: 0868 928 426.
Effective from: 06/11/2026. Version 1.0.

By accessing the website, creating an account, or installing or using the 1ERP app, you confirm that you have read, understood and agree to be bound by these Terms together with Privacy policy. If you do not agree, please do not use the Services. These Terms constitute an electronic contract that is legally valid under the 2023 Law on Electronic Transactions and the 2015 Civil Code.

1. Definitions

• Business (Customer): an organization or individual that registers for a 1ERP / SaaS / VPS plan and owns the workspace.
• User: anyone who accesses the Services, including Businesses, employees given accounts by a Business, and customers purchasing on platform-powered websites.
• Workspace: a Business's dedicated data space on the platform (domain, database, dedicated file directory).
• Your Content: all data, files, messages, images, products and documents that you or the Business upload to the Services.
• Service package: SaaS plans, VPS plans, themes, add-on modules or implementation services according to the price list published at /bang-gia.html or under a separate contract.

2. Eligibility and accounts

1. Users must be at least 18 years old with full civil legal capacity, or be authorized by a Business. The Services are not intended for children under 16.
2. You undertake to provide accurate registration information, keep it updated when it changes, and take responsibility for all activity under your account.
3. You must keep your password, OTP codes and PIN confidential and notify us immediately if you suspect unauthorized access to your account. We are not liable for damage arising from your disclosure of login credentials.
4. Employee accounts are created, assigned permissions, suspended or revoked by the Business. When an employee leaves, the Business is responsible for revoking the account; business data created by the employee belongs to the Business.
5. Each person may register only one account per phone number / email; accounts may not be transferred or rented out.

3. Plans, trials, renewals and suspension

1. Trial: a new workspace receives a 14-day trial (unless otherwise announced). If payment is not made when the trial ends, the workspace becomes read-only; after a further 30 days we have the right to delete the workspace and all its data after sending at least 2 notices via email / the app.
2. Deadline: plans are billed monthly, quarterly or annually from the activation date. We send a renewal notice at least 7 days before the expiry date.
3. Expires: after the expiry date, the Business has a 7-day grace period during which it can continue to use the Services normally; after this period the Services are suspended and data is retained for up to 60 days for renewal. After 60 days, data may be permanently deleted except for data required to be retained by law.
4. Plan upgrade / downgrade: can be done at any time; the difference is calculated pro rata to the remaining time in the current period.
5. Plan limits: number of users, storage capacity, number of modules and bandwidth according to the selected plan. When limits are exceeded, the system issues warnings and may restrict the relevant features until the plan is upgraded.
6. VPS servers: configuration, IP and term as ordered; upon expiry and after the grace period, the server is shut down, and resources are then released according to the notified schedule. The Customer is responsible for backing up data on the VPS unless a backup service is purchased.

4. Pricing, payment, invoices and refunds

1. Listed prices are in Vietnamese đồng and exclude VAT unless stated otherwise. Prices may change; changes apply only to the next renewal period and are announced at least 30 days in advance.
2. Payment methods: bank transfer / QR code (SePay), VNPAY, MoMo, PayPal or other methods displayed at the time of payment. Transactions are processed by licensed payment gateways; we do not store your card information.
3. E-invoices are issued in accordance with Ministry of Finance regulations after payment is confirmed; please provide correct invoicing information before paying.
4. Refunds: within 7 days of the first payment for a SaaS plan, if the Services do not function as described due to our fault and the issue cannot be remedied, you will receive a 100% refund of the amount paid for that period. Other than this case, fees paid are non-refundable if you choose to stop using the Services. Implementation, training and design services already performed are non-refundable.
5. In the event of a payment dispute, transaction records kept by the payment gateway and our system serve as the basis for reconciliation.

5. Purchases on platform-powered websites

Online sales websites running on the platform (online stores, services, eSIM, courses, etc.) are built by each Business seller and are responsible for products, pricing, delivery, warranty and returns in accordance with the 2023 Law on Consumer Protection and Decree 52/2013/ND-CP (as amended by Decree 85/2021/ND-CP). Huy Hoàng Software is the technical platform provider and not the seller, except for products / services published by Huy Hoàng Software itself at shophoa.huyhoangsoftware.com.

1. An order is formed when you complete the checkout and receive a confirmation (email, SMS, Zalo or in the app). The seller has the right to refuse orders showing signs of fraud or that are out of stock, and to refund any amount already paid.
2. Delivery information, shipping fees and delivery times are published by the seller; carriers (GHN, GHTK, Viettel Post, etc.) are responsible under the shipping agreement.
3. Returns and warranty follow each seller's policy displayed on the website, and at minimum comply with legal requirements.
4. Complaints about orders should first be sent to the seller; if not resolved within 7 business days, you may send them to us via services@huyhoangsoftware.com to support mediation.

6. Rules of use — prohibited conduct

You must not:

• Uploading content to the Services that violates Vietnamese law, or infringes national security, public order, good morals and customs, intellectual property rights, trade secrets, or the privacy of others; false information, fraud, harassment or threats.
• Using the Services to send spam or unauthorized bulk messages, distribute malware, or trade in goods or services that are prohibited or restricted without a license.
• Probing, interfering with or circumventing security measures, or accessing workspaces or data you are not entitled to; reverse engineering, copying source code, or creating derivative works from the app.
• Recording audio or video of calls, or collecting the location or biometric data of others, without notice and without a legal basis; a Business that enables location-based attendance or call recording is responsible for notifying its employees in accordance with Decree 13/2023/ND-CP.
• Using system resources excessively (load-inducing automation, API usage beyond quota) in a way that affects other users.

Violations may result in warnings, content removal, suspension or termination of the account without refund, and we may provide information to competent authorities when lawfully requested.

7. Your Content and business data

1. You retain all ownership rights to your Content. You grant us a non-exclusive right to use it solely to store, display, back up, process and transmit the Content in order to provide the Services.
2. You undertake that you have sufficient rights to the Content you upload and are legally responsible for that Content.
3. Data export: during the term and for 30 days after expiry, the Business may export its data (Excel/CSV, attachments, backups) using the Data I/O tool or ask us for assistance.
4. Backups: we regularly back up the entire system for recovery in the event of an incident; backups do not replace the Business's obligation to retain its own documents under accounting and tax law.
5. The collection, use and sharing of personal data are governed by Privacy policy, form an integral part of these Terms.

8. Intellectual property

The 1ERP platform, mobile app, source code, interface, designs, documentation, the «1ERP» and «Huy Hoàng Software» trademarks and logos are owned by CÔNG TY TNHH ĐẦU TƯ VÀ CHUYỂN ĐỔI SỐ HUY HOÀNG or its licensors, and are protected under Vietnamese intellectual property law and international treaties. You are granted a limited, non-exclusive, non-transferable right of use for the term of the plan. Themes purchased from the Theme Store are licensed for use on one workspace and may not be resold. Any feedback or feature suggestions you submit may be used by us to improve the product without creating any obligation.

9. Third-party services and integrations

The Services connect with third parties (payment gateways, carriers, e-invoicing, Zalo, Google, Apple, Firebase, AI providers, e-commerce marketplaces). Use of these services is subject to the additional terms of the relevant third party. We are not responsible for interruptions or changes to third-party APIs or policies, but will make reasonable efforts to update integrations within a reasonable time.

10. Service commitments, maintenance and support

1. The availability target for the SaaS system is 99,5% of the time each month, excluding scheduled maintenance (announced at least 24 hours in advance, preferably 22:00–06:00) and force majeure incidents.
2. If monthly availability falls below the commitment due to our fault, the Business will be credited additional usage time upon written request within 30 days; this is the sole remedy for service interruptions.
3. Support is provided via hotline, Zalo, email and the help center during working hours (Mon–Fri 8:00–17:30, Sat 8:00–12:00); serious incidents are handled 24/7.
4. We may update, supplement, change or discontinue a feature; if a discontinued feature affects a paid plan, we will give at least 30 days' notice together with a replacement option.

11. Disclaimers and limitation of liability

1. The Services are provided «as is». To the extent permitted by law, we do not warrant that the Services will be error-free, uninterrupted, or meet all of your specific requirements.
2. We are not liable for: your business decisions based on figures in the system; content, goods or services sold by a Business to its customers; or damage caused by your misconfiguration, loss of login credentials, malware-infected devices, or third parties.
3. Our total liability for all claims related to the Services in a year shall not exceed the total fees you paid for the Services in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect damages, lost profits, or data loss resulting from your failure to back up.
4. This limitation does not apply to damage caused by our intentional misconduct or gross negligence, or where the law does not permit such a limitation.

12. Force majeure

Neither party is liable for failure to perform obligations due to force majeure events under Article 156 of the 2015 Civil Code: natural disasters, epidemics, fires, war, decisions of state authorities, failures of national telecommunications / power infrastructure, or large-scale cyberattacks — provided that all necessary measures were taken and the other party was notified within 5 business days.

13. Termination

1. You may stop using the Services at any time and delete your account in the app (Profile › Delete account) or send a request to services@huyhoangsoftware.com. The Business must request workspace termination in writing from its representative.
2. We may suspend or terminate your access if you violate the Terms, fail to pay beyond the due date, or at the request of a competent authority; in serious cases, termination may be immediate.
3. Upon termination, access ends; data is handled in accordance with sections 3 and 7 and Privacy policy. Provisions on intellectual property, limitation of liability and dispute resolution remain in effect.

14. Governing law and dispute resolution

These Terms are governed by the laws of Vietnam. Any dispute shall first be resolved through negotiation and mediation within 30 days from the date one party sends written notice. If unsuccessful, the dispute shall be brought before the competent People's Court at the place where CÔNG TY TNHH ĐẦU TƯ VÀ CHUYỂN ĐỔI SỐ HUY HOÀNG is headquartered, except where the consumer is an individual who chooses the court of their place of residence under the Law on Consumer Protection. Users may submit complaints to the Department of E-commerce and Digital Economy (Ministry of Industry and Trade) or the Consumer Protection Association when necessary.

15. Changes to the Terms

We may amend the Terms to comply with law or reflect product changes. Material changes will be announced in the app, by email or on this page at least 7 days before taking effect (price changes: 30 days). Continuing to use the Services after the effective date means you accept the new Terms; if you do not agree, you may terminate before the effective date and receive a refund for the unused portion of the period already paid.

16. General provisions

• If any provision is held invalid, the remaining provisions remain in effect.
• Our failure to enforce a right does not mean a waiver of that right.
• You may not assign your rights and obligations under these Terms without our written consent; we may assign them to a successor company with prior notice.
• Official notices are sent to the registered email, as in-app notifications, or to the company address; they are deemed received 24 hours after electronic sending.
• The Vietnamese version is the legally binding version; translations are for reference only.

17. Contact

CÔNG TY TNHH ĐẦU TƯ VÀ CHUYỂN ĐỔI SỐ HUY HOÀNG (Huy Hoàng Software)
Address: 63/1 Trần Huy Liệu, Thôn 4
Email: services@huyhoangsoftware.com · Hotline / Zalo: 0868 928 426 · Website: huyhoangsoftware.com

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Terms of Service (English summary)

These Terms govern the use of shophoa.huyhoangsoftware.com, websites and stores run on the Huy Hoang Software platform, and the 1ERP mobile app, provided by Huy Hoang Investment & Digital Transformation Co., Ltd. (Huy Hoang Software), Vietnam. By using the Service you accept these Terms and our Privacy Policy.

• Accounts: users must be 18+ or authorised by their company; keep credentials confidential; company admins create, manage and revoke staff accounts; business data created by staff belongs to the company.
• Plans: 14-day trial; monthly/quarterly/yearly terms; 7-day grace period after expiry, then suspension with data kept for 60 days before deletion (except records we must retain by law). VPS servers are shut down after expiry; customers are responsible for their own backups unless a backup service is purchased.
• Payments: prices in VND excluding VAT unless stated; processed by licensed gateways (SePay, VNPAY, MoMo, PayPal); we do not store card data; e-invoices issued after payment. Refund within 7 days of the first SaaS payment if the Service fails to work as described due to our fault; otherwise fees are non-refundable.
• Online stores: each merchant running a store on the platform is the seller responsible for products, delivery, warranty and returns; Huy Hoang Software provides the technology only.
• Acceptable use: no illegal, infringing or harmful content; no spam, malware, security circumvention, reverse engineering or excessive load; companies enabling location attendance or call recording must inform their employees as required by Decree 13/2023/ND-CP.
• Your content: you own it and grant us a licence only to operate the Service; you can export your data during the term and for 30 days after.
• IP: the platform, app, designs and trademarks belong to Huy Hoang Software; you receive a limited, non-exclusive licence for the subscription term.
• Service level: 99.5% monthly availability target excluding scheduled maintenance; service credits are the sole remedy for downtime.
• Liability: the Service is provided "as is"; our total liability is capped at the fees paid in the preceding 12 months; no liability for indirect loss, except where the law does not allow such limits.
• Termination: you may delete your account in-app at any time; we may suspend or terminate for breach, non-payment or lawful orders.
• Law and disputes: Vietnamese law; negotiation for 30 days, then the competent People's Court where the company is headquartered (consumers may choose their place of residence). The Vietnamese version prevails.

Contact: Huy Hoang Investment & Digital Transformation Co., Ltd. — 63/1 Trần Huy Liệu, Thôn 4 — services@huyhoangsoftware.com — 0868 928 426. Effective 06 Nov 2026, version 1.0.